Yes, our site is secure. No website can guarantee security at 100%, but we have taken the measures to make it as secure as possible. We use:

• SSL (Secure Socket Layer),
• a secure web hosting provider,
• a secure payment processor, and
• a secure website platform which constantly scans and mitigates possible intrusions.

No, we do not store credit card information in our website. 

The only customer’s private information that we keep in our website is the login information. When you register or buy a product in our website, your login information gets recorded in our site. The login information is comprised by your email and password.

Yes, our website is PCI DSS compliant (Payment Card Industry Data Security Standard). PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

PCI compliance is required by credit card companies to make online transactions secure and protect them against identity theft. 

The PCI Compliance Security Standard Council requires any merchant that process, stores or transmits credit card data to be PCI compliant.

Our products are manufactured and sent from all over the world. The majority are delivered from Asia to give you the best possible prices, whilst maintaining a high level of quality.

Orders are normally dispatched within 48 hours, and take between 1-3 weeks to be delivered. Please allow an additional week as we often have very busy periods, and there are also international delivery delays that are out of our control.

After your order is dispatched, you’ll receive a shipping confirmation email that
contains your tracking information. If for any reason your tracking number doesn’t
work, please reply to the email and someone will assist you.

We will happily replace or refund lost or damaged orders free of charge.

We deliver to the majority of countries around the world. If there are any issues, we will contact you directly.

Products are occasionally sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centres.

Our products are manufactured and sent from all over the world. The majority are delivered from Asia to give you the best possible prices, whilst maintaining a high level of quality.

Yes, if your order hasn’t been sent yet, please contact us and we’ll be happy to change your order. Orders that have already been dispatched cannot be changed.

Yes, if your order hasn’t been sent yet, please contact us and we’ll be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.

Yes, returns can be made up to 30 days after receiving your order, as long as they’re unused and in their original packaging. To initiate a return, please contact us and we’ll provide you with the closest returns address to you. Once we’ve received your return, we’ll email you with a refund confirmation.

Yes, exchanges can be made up to 30 days after receiving your order. To initiate an exchange, please contact us and we’ll provide you with the closest returns address to you. Once we’ve received your return, we’ll email you once your exchange order has been dispatched.